Dr. Misagh HAJI AMIRI. Industry 4.0 & Restaurant Management in the Digital Age. Ankara, İksad, 2025.

One of the fastest-growing topics among academics is the digital revolution or Industry 4.0, which refers to the ongoing fourth industrial revolution due to the digital technology leap and pace of innovation (Okano, 2017). However, the impact of this phenomenon on the service sector, especially the food service industry, is understudied and demands extra attention (Bullinger et al., 2017; Shamim et al., 2017). Internet of things (IoT), cyber-physical systems (CPR), and real-data processing are the main topics that define the main concept of industry 4.0 (Okano, 2017). These topics may not seem very relevant to the food service industry, but in fact, their core aspects have already found their way to restaurants and cafes. For example, IoT technologies, which have the ability to embed connectivity into any intelligence device, are making a huge impact on the speed and performance of restaurants and cafes, from placing orders and pouring drinks to managing inventory and entertaining customers (Intel, n.d.). Even the futuristic approach to restaurant automation through robots and artificial intelligence (AI) is making their place not just in people’s imagination but also in the actual kitchen of the restaurant for good reasons (Pieska et al., 2013).